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Warranty Policy

Understanding Our Warranty Policy


AUREBRAVUR – LUXURY WARRANTY POLICY

Limited Lifetime Warranty

At AureBravur, every piece is crafted with precision, intention, and enduring beauty. Our warranty is designed to protect you against genuine manufacturing defects while maintaining the integrity and standards of a world-class luxury jewelry house.

1. Warranty Coverage

AureBravur provides a Limited Lifetime Warranty, valid exclusively for the original purchaser, covering:

  • Manufacturing defects

  • Faulty craftsmanship

  • Structural imperfections

  • Setting defects

All claims undergo a thorough evaluation by our Quality Inspection Team to determine eligibility.

2. Warranty by Material

To ensure clarity and transparency, warranty coverage varies by material:

Moissanite

  • Lifetime Warranty covering loss of brilliance, internal defects, or abnormal changes in appearance.

Lab Diamond & Natural Diamond

  • 1-Year Limited Warranty covering manufacturing or setting defects.

18K Gold Vermeil

  • 6-Month Limited Warranty covering manufacturing defects only.

    (Normal wear or fading of gold vermeil is not covered.)

925 Sterling Silver

  • 1-Year Limited Warranty for structural or manufacturing defects.

3. Warranty Requirements

To maintain warranty eligibility, the following conditions apply:

  • Must be the original purchaser (proof of purchase required).

  • The piece must be returned for physical inspection before approval.

  • The damage must be proven to result from a manufacturing defect—not misuse or external factors.

4. What the Warranty Does NOT Cover

To protect the value and craftsmanship of our pieces, the warranty does not cover:

  • Damage caused by improper use or accidents (drops, impacts, force).

  • Natural wear and tear of metals and finishes (including normal fading of vermeil).

  • Exposure to chemicals, perfume, cosmetics, pools, or saltwater.

  • Items altered, resized, or repaired by third parties.

  • Deformation caused by misuse.

  • Loss, theft, or complete disappearance of the piece.

  • Post-purchase resizing after the jewelry has been worn.

  • Any condition that is not strictly considered a manufacturing defect.

5. Warranty Claim Process

  1. Customer submits proof of purchase and supporting photos.

  2. AureBravur reviews the claim to determine initial eligibility.

  3. If the claim is approved, AureBravur covers the cost of return shipping.

  4. The piece undergoes an official technical inspection.

  5. If the defect is confirmed, AureBravur will decide between:

    • Professional repair, or

    • Replacement with a comparable or identical piece

Refunds are not issued under any circumstance.

Final decisions are made at AureBravur’s sole discretion.

6. Care & Maintenance Requirement

To keep the warranty active, customers must follow AureBravur’s care guidelines:

  • Avoid exposure to chemicals, perfumes, or humidity.

  • Store separately in its original pouch/box to prevent friction.

  • Do not sleep or exercise while wearing the piece.

  • Remove your jewelry before manual or high-impact activities.

Failure to follow these guidelines may void the warranty.

7. Warranty Void Clause

The warranty becomes immediately void if:

  • The jewelry shows clear signs of misuse or accidental damage.

  • It has been altered, repaired, or resized by a third party.

  • Damage is inconsistent with a manufacturing defect.

  • The order number or proof of purchase does not belong to the original owner.

8. Post-Warranty Services

AureBravur offers paid services after warranty expiration, including:

  • Professional repairs

  • Stone replacement

  • Re-setting

  • Polishing and refinishing

  • Resizing

Fees are determined on a case-by-case basis.

9. Final Declaration

The AureBravur Luxury Warranty exists to preserve the quality, beauty, and long-term value of every piece. All interpretations, determinations, and approvals are made at the sole discretion of AureBravur® to ensure the highest standard of luxury craftsmanship.

What is Our Warranty Policy?

Our Warranty Policy provides customers with peace of mind because it outlines the coverage we offer for defects in materials and workmanship. This means that if any part of your purchased product is faulty, we will take responsibility and repair or replace it at no extra cost. However, it’s essential to understand the terms and conditions that come with this warranty, including the duration and process for filing claims, so you can take full advantage of your coverage.

How to File a Warranty Claim

Filing a warranty claim is simple and straightforward. First, you need to gather your proof of purchase, which helps validate your claim. Then, contact our customer service team, who will guide you through the process. They will require details about the issue with your product, but don’t worry, our team is here to help you every step of the way. Remember, acting quickly after noticing a defect is crucial to ensure you remain covered under our Warranty Policy.

Exclusions to the Warranty Policy

While our Warranty Policy is comprehensive, there are certain exclusions that customers should be aware of. For example, damage caused by misuse, accidents, or normal wear and tear is typically not covered. Therefore, it’s important to read and understand these exclusions to avoid any surprises. By taking care of your product, you can maximize its lifespan and ensure you remain eligible for warranty service when needed.