AUREBRAVUR LIMITED WARRANTY

AureBravur products are covered by a Six-Month Limited Warranty beginning on the date the shipping carrier marks the product as delivered.

AureBravur does not provide a lifetime warranty, lifetime finish guarantee, or lifetime replacement guarantee.

This warranty is separate from the AureBravur Seven-Day Return and Refund Policy.

1. Warranty Eligibility

This Limited Warranty applies only to:

• The original purchaser.
• Products purchased directly from AureBravur or an authorized AureBravur seller.
• Products accompanied by valid proof of purchase.
• Products used for their intended purpose.
• Products maintained according to the AureBravur Care & Maintenance Guide.

This warranty is non-transferable.

Products purchased through unauthorized sellers, resale platforms, private sellers, or unverified third parties are not covered.

2. Understanding AureGold™

AureGold™ is AureBravur’s proprietary name for the gold-tone finish applied over the base material identified on the individual product page.

When a product is described as having an AureGold™ PVD finish, the gold-tone coating is applied using a Physical Vapor Deposition process.

AureGold™ does not mean that a product is made from solid gold unless the individual product description expressly identifies it as solid gold.

3. AureGold™ Jewelry Coverage

For six months after delivery, eligible AureGold™ jewelry is covered against confirmed manufacturing defects involving:

• Clasps.
• Links.
• Solder points.
• Structural components.
• Product assembly.
• Components that separate during normal use because of a manufacturing defect.
• Abnormal or premature peeling or flaking caused by a confirmed defect in the application of the finish.

The warranty does not guarantee that a surface-applied finish will remain completely unchanged indefinitely.

The appearance and longevity of a finish may be affected by:

• Frequency of use.
• Friction.
• Abrasion.
• Body chemistry.
• Product care.
• Cosmetics and personal-care products.
• Chemical exposure.
• Environmental conditions.

Gradual and expected finish wear is considered normal wear and is not automatically a manufacturing defect.

4. Pool, Beach, and Normal Water Exposure

AureGold™ jewelry may be worn during normal recreational use at the pool or beach.

Normal recreational exposure to fresh water, swimming-pool water, or seawater does not automatically void this Limited Warranty.

After pool or beach use, the customer must:

• Rinse the jewelry thoroughly with fresh water.
• Remove chlorine, salt, sunscreen, sweat, and sand residue.
• Dry the jewelry completely with a clean, soft cloth.
• Allow the product to dry fully before storing it.

The warranty does not cover damage caused by:

• Failure to rinse and dry the product after exposure.
• Prolonged soaking.
• Highly concentrated chlorine.
• Hot tubs, spas, or thermal pools.
• Bleach or household cleaning chemicals.
• Harsh chemical exposure.
• Abrasion caused by sand or rough surfaces.
• Storing the product while wet.
• Repeated exposure without appropriate care.

5. Sterling Silver Coverage

For six months after delivery, eligible sterling-silver jewelry is covered against confirmed manufacturing defects involving:

• Clasps.
• Solder points.
• Structural components.
• Stone settings.
• Product assembly.

Natural oxidation, tarnishing, darkening, or the need for routine polishing is not considered a manufacturing defect.

6. Moissanite, Diamond, and Stone-Set Jewelry

For six months after delivery, eligible stone-set jewelry is covered against confirmed original manufacturing defects involving:

• The mounting.
• Prongs.
• Setting.
• Product assembly.
• A stone confirmed to have been defective at the time of delivery.

The warranty does not cover:

• Stones lost after an impact.
• Loose stones caused by impact, bending, or pressure.
• Chips, cracks, scratches, or breakage caused by force.
• Damage caused by dropping, crushing, or improper handling.
• Normal wear to prongs or settings.
• Damage caused by unauthorized repair, resizing, or alteration.
• Loss or theft of the product.

A grading report or certificate describes the characteristics of a stone and does not create a lifetime repair, replacement, or stone-loss warranty.

7. Watches

AureBravur watches are covered for six months against confirmed manufacturing defects involving:

• The movement.
• Internal assembly.
• Factory-installed hands.
• Dial components.
• Crown or pushers when failure results from a manufacturing defect.
• Factory-installed structural components.

The watch warranty does not cover:

• Battery replacement.
• Normal reduction in battery capacity.
• Strap or bracelet wear.
• Scratches, dents, chips, or cosmetic damage.
• Crystal damage caused by impact.
• Water damage caused by an open or improperly secured crown.
• Water damage caused by exceeding the stated water-resistance rating.
• Operating the crown or pushers underwater.
• Damage caused by impact, magnets, chemicals, extreme temperatures, or misuse.
• Reduced water resistance caused by age, wear, impact, or unauthorized servicing.

Water-resistance specifications vary by model and will be identified on the corresponding product page.

8. General Warranty Exclusions

This Limited Warranty does not cover:

• Normal wear and tear.
• Gradual finish wear caused by friction or abrasion.
• Fine scratches or cosmetic changes caused by normal use.
• Dents, bending, stretching, pulling, or broken components caused by force.
• Accidental damage.
• Misuse, neglect, or improper storage.
• Loss, theft, or disappearance.
• Damage caused by residue from perfumes, lotions, cosmetics, sunscreen, sweat, or chemicals.
• Damage caused by bleach or household cleaning products.
• Damage caused by hot tubs, spas, or highly concentrated chlorine.
• Damage caused by prolonged moisture exposure without proper aftercare.
• Damage caused by sand, rough surfaces, or abrasive cleaning.
• Improper cleaning methods.
• Failure to follow the AureBravur Care & Maintenance Guide.
• Unauthorized repairs, resizing, engraving, polishing, replating, or modification.
• Products purchased from unauthorized sellers.
• Counterfeit, altered, or misrepresented products.

9. Filing a Warranty Claim

To submit a warranty claim, contact:

warranty@aurebravur.com

Include:

• Full name.
• Order number.
• Product name.
• Description of the issue.
• Date the issue was first noticed.
• Clear photographs and video showing the condition of the product.

AureBravur may request:

• Additional photographs or video.
• Information about product use and care.
• Proof of purchase.
• Return of the product for inspection.

Do not ship a product until written authorization and shipping instructions have been provided.

10. Warranty Inspection

All warranty claims are subject to inspection.

AureBravur will determine whether the condition resulted from:

• A covered manufacturing defect.
• Normal wear.
• Accidental damage.
• Improper care.
• Misuse.
• An excluded condition.

Approval is not guaranteed solely because a request was submitted within six months.

11. Warranty Remedies

For an approved claim, AureBravur may, at its discretion and where permitted by law:

• Repair the product.
• Replace the affected component.
• Replace the product with the same model.
• Replace the product with a comparable product when the original is unavailable.
• Issue store credit when repair or replacement is not reasonably available.

Warranty claims are generally resolved through repair, replacement, or store credit.

Refund requests submitted during the seven-day return period are governed separately by the AureBravur Return and Refund Policy.

12. Warranty Shipping

When inspection confirms a covered manufacturing defect, AureBravur may provide or reimburse reasonable standard shipping costs.

For international claims, AureBravur will provide instructions regarding available shipping arrangements. Customs duties, import taxes, brokerage charges, and other government fees may not be refundable.

When inspection determines that the condition is not covered, the customer may be responsible for:

• Shipping the product to AureBravur.
• Return shipping.
• International customs or carrier charges.
• Optional repair costs.

No paid repair will be completed without the customer’s approval.

13. Replacement Products

A replacement product will be covered for:

• The remainder of the original six-month warranty period; or
• Thirty calendar days from delivery of the replacement,

whichever period is longer.

A replacement does not create a new six-month warranty unless AureBravur expressly states otherwise in writing.

14. Consumer Rights

This Limited Warranty provides specific contractual rights.

Customers may have additional rights under applicable consumer-protection laws.

Nothing in this warranty limits rights that cannot legally be excluded or waived.

15. Contact Information

AureBravur LLC
801 Calle Esmeralda, La Alameda
San Juan, Puerto Rico 00926
United States

Warranty claims: warranty@aurebravur.com
General assistance: info@aurebravur.com
Website: aurebravur.com