Shipping policy

This Shipping Policy explains the processing, shipping, tracking, delivery, and international-order practices of AureBravur LLC.

1. Order Processing

In-stock orders are normally processed within 1 to 2 business days after payment and any required verification are completed.

Business days generally exclude weekends and recognized holidays.

Processing may take longer because of:

• High order volume.
• Inventory shortages.
• Products that are temporarily unavailable.
• Preorders.
• Personalized or made-to-order products.
• Payment or identity verification.
• Address verification.
• Weather emergencies.
• Carrier disruptions.
• Events outside AureBravur’s reasonable control.

The estimated processing period describes the time required to prepare an order for shipment. It does not include the carrier’s transportation time.

2. Processing Delays

When AureBravur determines that an order cannot be shipped within the timeframe communicated on the product page, at checkout, or in an order communication, AureBravur may contact the customer with:

• A revised estimated shipping date.
• Information concerning the delay.
• The option to continue waiting.
• The option to cancel the unshipped order and receive the applicable refund when required.

Customers should ensure that the email address and telephone number supplied during checkout are accurate.

3. Shipping Carriers

AureBravur currently ships eligible orders using:

• USPS.
• DHL.

The carrier and available shipping services may vary according to:

• Destination.
• Product.
• Package value.
• Package dimensions.
• Service availability.
• Security requirements.
• Carrier restrictions.

AureBravur may select or change the carrier when reasonably necessary to fulfill an order.

4. Shipping Within Puerto Rico

AureBravur offers free standard shipping to Puerto Rico with no minimum purchase requirement.

Any expedited or upgraded shipping option displayed at checkout may require an additional charge.

5. Shipping Within the United States

AureBravur offers free standard shipping to the contiguous United States with no minimum purchase requirement.

Free shipping does not apply to:

• Alaska.
• Hawaii.

Customers in Alaska and Hawaii may place orders by paying the shipping rate calculated and displayed at checkout.

Expedited or upgraded shipping services may require an additional charge.

6. International Shipping

AureBravur accepts eligible international orders to destinations made available at checkout.

International shipping charges are calculated at checkout based on factors that may include:

• Destination.
• Carrier.
• Package weight.
• Package dimensions.
• Selected service.
• Product type.

The availability of an international destination at checkout does not guarantee that every product can legally or operationally be shipped to that destination.

AureBravur may cancel and refund an order when shipping restrictions, import restrictions, carrier limitations, security concerns, or other circumstances prevent fulfillment.

7. Customs Duties and Import Charges

International customers are responsible for customs duties, import taxes, brokerage charges, handling fees, and other governmental or carrier charges imposed by the destination country.

Unless expressly stated at checkout, these charges are:

• Not included in the product price.
• Not included in AureBravur’s shipping charge.
• Not controlled by AureBravur.
• Collected by the applicable customs authority, carrier, delivery provider, or government agency.
• Not refundable by AureBravur.

Customers should review their country’s import requirements before placing an order.

Refusing a package or failing to pay customs charges does not automatically qualify the order for a full refund. Any eligible refund will be governed by the AureBravur Return & Refund Policy.

8. Delivery Estimates

Transportation and delivery times depend on USPS, DHL, the destination, customs processing, weather, and other carrier conditions.

Any delivery date displayed by a carrier, tracking page, or checkout system is an estimate and is not guaranteed by AureBravur unless expressly stated otherwise.

Carrier delays may occur after AureBravur has transferred the package to USPS or DHL.

9. Tracking Information

When tracking is available, customers will receive tracking information through the email address or telephone number supplied at checkout.

Tracking information may require additional time to update after the shipping label is created or after the package is transferred to the carrier.

A shipping-label notification does not necessarily mean that the carrier has already scanned or transported the package.

10. Signature Requirements

AureBravur may require an adult or recipient signature for selected orders.

A signature may be required because of:

• Order value.
• Product type.
• Shipping destination.
• Payment verification.
• Fraud-prevention concerns.
• Previous delivery issues.
• Carrier requirements.
• Other security considerations.

Customers are responsible for ensuring that an authorized person is available to receive and sign for the shipment when a signature is required.

A customer’s request to remove a signature requirement may be denied.

11. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

AureBravur is not responsible for delays, failed delivery, loss, or additional expenses caused by:

• Incorrect addresses.
• Incomplete addresses.
• Missing apartment or unit numbers.
• Incorrect postal codes.
• Address-entry errors.
• Customer-requested carrier changes.
• Failure to collect a package.
• Refusal of delivery.

Contact info@aurebravur.com immediately when an address correction is required.

AureBravur cannot guarantee that an address can be changed after an order has entered processing or shipment.

Additional shipping or carrier charges may apply when an order must be redirected, returned, or reshipped.

12. Preorders, Special Orders, and Personalized Products

The estimated availability or processing period for a preorder, special-order, personalized, or made-to-order product may be shown on its product page or communicated separately.

When an order contains both immediately available products and products that are not yet available, the order will normally ship together after all products are ready.

AureBravur is not required to divide an order into multiple shipments.

A customer who requests separate shipment may be responsible for additional shipping charges.

Personalized, engraved, altered, or made-to-order products cannot be canceled after production or customization has begun.

13. Packages Delayed or Lost in Transit

When tracking does not update or a package appears to be delayed or lost before delivery, customers should contact:

info@aurebravur.com

AureBravur may assist with an eligible USPS or DHL investigation or claim.

Customers may be asked to:

• Confirm the shipping address.
• Wait for a carrier-required investigation period.
• Complete a written statement.
• Cooperate with the carrier.
• Provide identification or other supporting information.

Any refund, replacement, reshipment, or store credit will be determined case by case according to:

• Tracking information.
• Signature records.
• Carrier findings.
• Package value.
• Shipping circumstances.
• Fraud-prevention considerations.
• Applicable law.

Submitting a carrier investigation does not automatically guarantee a refund, replacement, or store credit.

14. Packages Marked as Delivered but Not Received

A package marked as delivered but not located must be reported to AureBravur within 3 calendar days after the recorded delivery date.

Before reporting the package, the customer should:

• Check the delivery location.
• Check the mailbox, parcel locker, entrance, or reception area.
• Ask household members.
• Ask neighbors when appropriate.
• Contact the building’s management or security office.
• Review tracking information and delivery photographs.
• Contact the carrier.

AureBravur may assist with an investigation. However, a carrier scan showing delivery to the address provided does not create an automatic right to a replacement, refund, or store credit.

The resolution will be determined case by case based on the carrier investigation, tracking information, delivery confirmation, signature records, order circumstances, and applicable law.

15. Stolen Packages

Customers are responsible for providing a secure delivery location and retrieving packages promptly.

When a package is confirmed as delivered and is subsequently lost or stolen, AureBravur does not guarantee a refund or replacement.

Depending on the circumstances, AureBravur may request:

• A carrier investigation.
• A written customer statement.
• A police or property-management report.
• Additional delivery evidence.
• Identity verification.

Any accommodation will be determined by AureBravur on a case-by-case basis, subject to applicable law.

16. Damaged Packages or Products

Shipping damage must be reported within 48 hours after delivery.

Contact:

info@aurebravur.com

Include:

• Full name.
• Order number.
• Photographs of the product.
• Photographs of the exterior package.
• Photographs of the interior packaging.
• Photograph of the shipping label.
• Description of the damage.
• Video when reasonably requested.

Do not discard the product, packaging, or shipping materials until the claim has been reviewed.

Failure to retain the packaging or report the damage within the requested period may affect AureBravur’s ability to file a carrier claim. This period does not restrict any non-waivable rights provided by applicable law.

17. Refused and Unclaimed Packages

A package that is refused, unclaimed, or returned because of repeated delivery attempts will be handled according to the Return & Refund Policy.

The customer may be responsible for:

• Original shipping charges.
• Return-to-sender charges.
• Reshipping costs.
• Customs duties.
• Brokerage expenses.
• Storage or handling fees imposed by a carrier.

A refused package does not automatically qualify for a full refund.

18. Order Modifications

AureBravur cannot guarantee changes to:

• Shipping address.
• Product.
• Size.
• Color.
• Quantity.
• Shipping method.

after an order has entered processing.

Contact info@aurebravur.com as soon as possible to request a change.

19. Contact Information

AureBravur LLC
801 Calle Esmeralda, La Alameda
San Juan, Puerto Rico 00926
United States

Shipping assistance: info@aurebravur.com
Phone: 787-948-4100
Website: aurebravur.com