AUREBRAVUR RETURN & REFUND POLICY
Thank you for shopping with AureBravur LLC. We want customers to feel confident when purchasing from us. Please review this Return and Refund Policy before placing an order.
1. Seven-Day Return Period
Customers may request a return or exchange within 7 calendar days after the shipping carrier marks the order as delivered.
The return request must be received within this seven-day period. Requests submitted after the deadline are not eligible for a standard return or exchange, except where required by applicable law or when the product qualifies under the AureBravur Six-Month Limited Warranty.
Submitting a request does not automatically guarantee approval. All returned products must satisfy the eligibility requirements described below.
2. Return Eligibility
To qualify for a return or exchange, the product must:
- Be unworn and unused.
- Be unaltered and undamaged.
- Be free from scratches, stains, odors, cosmetic residue, or other signs of wear.
- Include all original packaging, tags, protective materials, accessories, certificates, documentation, and promotional gifts.
- Be returned in the same condition in which it was received.
- Include valid proof of purchase from AureBravur.
AureBravur LLC reserves the right to deny any return that does not satisfy these requirements.
3. Non-Returnable and Final-Sale Products
The following products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
- Personalized or engraved products.
- Products resized or altered at the customer’s request.
- Made-to-order or specially requested products.
- Gift cards.
- Products clearly marked “Final Sale” before purchase.
- Products damaged through misuse, accidents, improper care, or unauthorized modifications.
- Products missing original packaging, tags, accessories, certificates, or promotional gifts.
- Products showing signs of wear or use.
Discounted or promotional products remain eligible under this policy unless they were clearly marked “Final Sale” before checkout.
4. How to Request a Return
Before returning a product, contact:
Include:
- Full name.
- Order number.
- Product name.
- Reason for the return or exchange.
- Clear photographs or video when the product is damaged, defective, or incorrect.
AureBravur will review the request and provide written return authorization and shipping instructions when approved.
Do not ship a product before receiving written authorization. Unauthorized returns may be refused or returned to the sender.
After receiving authorization, the customer must ship the product within 5 calendar days.
5. Return Address
Approved returns must be sent only as instructed by AureBravur.
AureBravur LLC
801 Calle Esmeralda, La Alameda
San Juan, Puerto Rico 00926
United States
Shipping a product to this address without prior written authorization does not guarantee acceptance or approval.
6. Return Shipping Costs
The customer is responsible for return shipping costs when returning a product because of:
- A change of mind.
- Personal preference.
- Selecting an incorrect size, color, or variation.
- Ordering the wrong product.
- Any reason not caused by an AureBravur error.
AureBravur will cover reasonable standard return-shipping costs when:
- The wrong product was sent.
- The product arrived damaged.
- The product contains a confirmed manufacturing defect.
- AureBravur made an error while fulfilling the order.
When AureBravur is responsible for the return, we may provide a prepaid label or reimburse reasonable standard shipping costs after approval.
Customers must use a trackable shipping service and retain the tracking number. AureBravur is not responsible for return packages lost, stolen, misdirected, delayed, or damaged during transit.
7. International Orders, Customs, Duties, and Taxes
International customers are responsible for all customs duties, import taxes, brokerage charges, handling fees, and other government or carrier charges imposed by the destination country.
These charges:
- Are not included in the product price unless expressly stated at checkout.
- Are not controlled by AureBravur.
- Are normally collected by the destination country, customs authority, carrier, or delivery provider.
- Are not refundable by AureBravur.
International customers are responsible for the cost of international return shipping unless the return resulted from an incorrect, damaged, or confirmed defective product sent by AureBravur.
AureBravur does not reimburse customs duties or import taxes already paid. Customers may contact their local customs authority to determine whether those charges are eligible for reimbursement.
8. Refused International Packages
Customers are responsible for reviewing possible customs charges before ordering.
Refusing a package, failing to pay customs charges, or failing to collect a shipment does not constitute an approved cancellation or return.
When a refused or unclaimed international package is returned to AureBravur:
- No refund will be processed until the package is received and inspected.
- Original shipping charges are non-refundable.
- Return-to-sender shipping charges may be deducted from the refund.
- Customs, brokerage, handling, storage, and carrier fees charged to AureBravur may be deducted from the refund where permitted by law.
- The remaining eligible amount, if any, will be refunded after inspection.
AureBravur is not responsible for packages destroyed, abandoned, seized, or otherwise disposed of by customs authorities or carriers because of unpaid duties, prohibited imports, incomplete documentation, or customer inaction.
9. Return Inspection
Returned products will be inspected after arriving at our return facility.
Inspection is normally completed within 5 business days after delivery.
The customer will be notified whether the return has been:
- Approved.
- Partially approved.
- Denied.
- Referred for additional inspection.
Products that do not satisfy the return conditions may be shipped back to the customer at the customer’s expense.
10. Refunds
Approved refunds will be issued to the original payment method.
After AureBravur processes a refund, customers should allow approximately 5 to 10 business days for it to appear in their account.
Processing times depend on the customer’s bank, card issuer, payment processor, or financing provider. AureBravur does not control the processing times of financial institutions.
Original expedited, priority, or upgraded shipping charges are non-refundable unless AureBravur failed to provide the shipping service purchased.
International customs duties, import taxes, brokerage fees, and similar charges are non-refundable by AureBravur.
11. Exchanges
Approved exchanges are subject to product availability.
When the requested replacement is unavailable, the customer may:
- Select another available product of equal value.
- Pay the difference for a higher-priced product.
- Receive an approved refund to the original payment method.
Price differences must be paid before a higher-priced replacement is shipped.
Customers may be responsible for shipping costs associated with an exchange unless AureBravur sent an incorrect, damaged, or defective product.
12. Damaged, Defective, or Incorrect Orders
Customers should inspect their order promptly after delivery.
Contact returns@aurebravur.com within seven calendar days when:
- The product arrived damaged.
- The product appears to contain a manufacturing defect.
- The wrong product, size, color, or variation was delivered.
- An item or accessory is missing.
- The shipping package appears damaged.
Include clear photographs of:
- The product.
- The product packaging.
- The shipping box or mailer.
- The shipping label.
- The visible damage or defect.
Do not discard the product or packaging until the matter has been reviewed.
13. Order Cancellations
Cancellation requests must be submitted as soon as possible to:
AureBravur cannot guarantee cancellation after an order has entered processing, packaging, fulfillment, customization, or shipment.
When an order has already shipped, the customer must wait for delivery and follow the standard return procedure.
Personalized, engraved, resized, altered, or made-to-order products cannot be canceled after production or customization has begun.
14. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Packages returned because of an incorrect or incomplete address, failed delivery attempts, refusal, failure to collect, or address restrictions may be subject to:
- New shipping charges.
- Return-to-sender fees.
- Carrier handling charges.
- Customs or brokerage charges.
- Deductions from an approved refund where permitted by law.
Shipping charges must be paid before an order is reshipped.
15. Promotional Gifts
When an order includes a complimentary or promotional gift, the gift must be returned with the qualifying product.
When the promotional gift is not returned, its stated retail value may be deducted from the refund where permitted by law.
16. Payment Disputes
Customers are encouraged to contact AureBravur before initiating a payment dispute or chargeback.
AureBravur will make a reasonable effort to investigate and resolve concerns directly.
Fraudulent or abusive disputes may be challenged using order, transaction, communication, fulfillment, and delivery records.
17. Consumer Rights
This policy does not limit consumer rights that cannot legally be waived, restricted, or excluded.
When applicable law provides greater rights than this policy, the applicable legal requirements will control.
18. Contact Information
AureBravur LLC
801 Calle Esmeralda, La Alameda
San Juan, Puerto Rico 00926
United States
Returns: returns@aurebravur.com
General assistance: info@aurebravur.com
Website: aurebravur.com