AUREBRAVUR PRIVACY POLICY

This Privacy Policy describes how AureBravur LLC collects, uses, stores, shares, and protects personal information when customers visit our website, purchase products, communicate with us, or otherwise use our services.

In this policy, “AureBravur,” “we,” “us,” and “our” refer to AureBravur LLC.

1. Scope

This Privacy Policy applies to personal information collected through:

The AureBravur website and online store.
Shopify checkout.
Customer accounts.
Orders and payments.
Returns, refunds, exchanges, and warranty claims.
Email and SMS communications.
WhatsApp communications.
Social-media pages and messages.
Customer-service interactions.
Advertising and marketing campaigns.
Cookies, pixels, analytics, and similar technologies.

This policy does not govern independent third-party websites or services that maintain their own privacy policies.

2. Information We Collect

The information collected depends on how a person interacts with AureBravur.

Contact Information

We may collect:

Full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Communication preferences.

Order and Transaction Information

We may collect:

Products viewed or purchased.
Product size, color, and variation.
Order number.
Purchase date.
Transaction value.
Promotional codes or discounts.
Shipping and delivery information.
Return, exchange, refund, and warranty history.
Payment status.
Payment method.
Transaction identifiers.
Limited payment details received from payment processors.

Full card information is generally processed directly by payment providers. AureBravur may receive limited transaction information needed to confirm, manage, refund, or investigate an order.

Account Information

When customer accounts are available, we may collect:

Account identifiers.
Login and authentication information.
Saved addresses.
Order history.
Product preferences.
Account settings.

Website and Device Information

We and our service providers may automatically collect:

IP address.
Browser type.
Device type.
Operating system.
Approximate location.
Referring website.
Pages viewed.
Links selected.
Products viewed.
Cart activity.
Checkout activity.
Purchase activity.
Date and time of visits.
Cookie information.
Advertising identifiers.
Pixel and analytics data.

Communications

We may collect information contained in:

Emails.
Contact forms.
Customer-service chats.
WhatsApp messages.
SMS messages.
Social-media messages and comments.
Product reviews.
Surveys.
Return and warranty communications.

Fraud and Security Information

We may collect or receive information used to detect:

Suspicious transactions.
Unauthorized account activity.
Payment fraud.
Chargebacks.
Identity or delivery discrepancies.
Abuse of promotions.
Violations of store policies.

3. How We Collect Information

We may collect personal information:

Directly from customers.
Automatically through our website.
Through Shopify and Shopify services.
From payment and financing providers.
From shipping and fulfillment providers.
From advertising and analytics partners.
From social-media and messaging platforms.
From fraud-prevention and security providers.
From customer-service and marketing applications.

4. How We Use Personal Information

We may use personal information to:

Process and fulfill orders.
Confirm and collect payments.
Arrange shipping and delivery.
Send order and delivery updates.
Provide customer service.
Manage customer accounts.
Process returns, refunds, exchanges, and warranty claims.
Detect and prevent fraud.
Investigate payment disputes or chargebacks.
Maintain business and transaction records.
Improve products, advertising, and website performance.
Personalize content and product recommendations.
Measure advertising performance.
Attribute purchases to advertising campaigns.
Recover abandoned carts or checkouts where permitted.
Send promotional communications where permitted.
Comply with legal, tax, accounting, and regulatory obligations.
Enforce our policies.
Protect AureBravur, our customers, and others.

5. Shopify

The AureBravur online store is hosted by Shopify.

Shopify may process personal information to provide:

Ecommerce hosting.
Website functionality.
Checkout services.
Payment processing.
Fraud prevention.
Security.
Analytics.
Store administration.
Customer accounts.
Marketing and personalization features.

Shopify processes certain information according to its own privacy policies, terms, and data-processing documentation.

Customers may review the Shopify Consumer Privacy Policy for more information regarding how Shopify processes consumer information.

6. Payment and Financing Providers

Payments may be processed by Shopify Payments or other payment and financing providers made available at checkout.

These providers may collect information needed to:

Authorize payments.
Verify identity.
Prevent fraud.
Process financing.
Complete transactions.
Handle refunds or payment disputes.

Independent payment providers maintain their own privacy policies and security practices.

7. Cookies and Similar Technologies

AureBravur and its service providers may use:

Cookies.
Pixels.
Tags.
Local storage.
Software development kits.
Advertising identifiers.
Similar tracking technologies.

These technologies may be used to:

Operate the website and checkout.
Maintain sessions.
Remember customer preferences.
Preserve cart contents.
Measure website traffic.
Analyze customer interactions.
Detect fraud.
Improve performance.
Personalize content.
Deliver and measure advertising.

Customers may manage certain technologies through:

Browser settings.
Device settings.
The cookie banner displayed on the website.
Privacy controls made available through the store.

Disabling cookies may affect website functions, checkout, saved preferences, or account access.

8. Analytics and Advertising

AureBravur may work with advertising and analytics partners, including Meta, Google, and other platforms enabled for the store.

These partners may receive or process information such as:

Device identifiers.
IP addresses.
Website activity.
Product views.
Cart activity.
Checkout activity.
Purchase events.
Advertising campaign information.
Hashed contact information where permitted.

This information may be used to:

Measure advertising performance.
Attribute purchases.
Create or refine advertising audiences.
Prevent fraud.
Personalize advertisements.
Display advertisements based on online activity.

9. Sale, Sharing, and Targeted Advertising

AureBravur does not sell personal information in exchange for money.

However, certain disclosures to advertising, analytics, or marketing partners may be considered a “sale,” “sharing,” or use for “targeted advertising” under certain privacy laws.

Where applicable, customers may request to opt out by contacting:

info@aurebravur.com

Where required and technically supported, AureBravur may also process recognized browser-based privacy signals as opt-out requests.

10. How We Share Personal Information

AureBravur may disclose personal information to:

Shopify and ecommerce providers.
Payment and financing providers.
Shipping carriers.
Fulfillment providers.
Fraud-prevention and security providers.
Customer-service platforms.
Email and SMS providers.
Advertising and analytics partners.
Website and technology providers.
Professional advisers, including attorneys and accountants.
Government authorities when required by law.
A buyer, investor, lender, successor, or adviser in connection with a business transaction.

Information may also be disclosed when reasonably necessary to:

Comply with legal obligations.
Respond to valid legal requests.
Protect customers.
Prevent fraud.
Enforce store policies.
Protect AureBravur’s rights, property, or security.

11. Marketing Communications

Customers may unsubscribe from promotional emails by using the unsubscribe link contained in the message.

Customers may opt out of promotional SMS by following the instructions provided in the message, such as replying “STOP,” when available.

After opting out of marketing, customers may continue receiving transactional communications concerning:

Orders.
Payments.
Shipping.
Delivery.
Returns.
Refunds.
Warranty claims.
Account security.
Important policy updates.

12. Abandoned Cart and Checkout Communications

Where permitted, AureBravur may use contact information submitted during shopping or checkout to send reminders about products left in a cart or an incomplete checkout.

Customers may unsubscribe from promotional reminders through the method provided in the communication.

13. International Orders and Data Processing

Because AureBravur accepts international orders, personal information may be processed or stored outside the customer’s country, state, or territory.

Information may be transferred to Puerto Rico, the United States, or other locations where Shopify, payment providers, carriers, technology companies, and other service providers operate.

Privacy laws in those locations may differ from those in the customer’s country.

Where required by applicable law, AureBravur or its service providers may use recognized legal or contractual safeguards for international data transfers.

14. Data Retention

AureBravur retains personal information for as long as reasonably necessary to:

Fulfill orders.
Provide customer service.
Maintain transaction and warranty records.
Process returns or refunds.
Prevent fraud.
Resolve disputes.
Enforce agreements.
Meet tax, accounting, legal, and regulatory requirements.

Retention periods vary according to the type of information, its purpose, legal obligations, and whether a dispute or investigation exists.

15. Information Security

AureBravur uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online transmission, electronic communication, or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact AureBravur promptly if they suspect unauthorized activity.

16. Privacy Rights

Depending on the customer’s location and applicable law, the customer may have the right to:

Request access to personal information.
Request correction of inaccurate information.
Request deletion of information.
Request a portable copy of certain information.
Object to or restrict certain processing.
Opt out of targeted advertising.
Opt out of certain sales or sharing of information.
Withdraw consent where processing is based on consent.
Appeal a decision involving a privacy request.
Exercise privacy rights without unlawful discrimination.

Requests may be submitted to:

info@aurebravur.com

AureBravur may need to verify the requester’s identity before processing a request.

Certain information may be retained when required for legal, tax, accounting, warranty, transaction, fraud-prevention, or security purposes.

17. Authorized Agents

Where permitted by law, an authorized agent may submit a privacy request on behalf of a customer.

AureBravur may request:

Proof that the agent is authorized.
Verification of the customer’s identity.
Direct confirmation from the customer.

18. Children’s Privacy

AureBravur’s services are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

A parent or guardian who believes that a child has submitted personal information may contact info@aurebravur.com.

19. Third-Party Websites and Services

The AureBravur website may contain links to third-party websites, payment services, applications, or social networks.

AureBravur is not responsible for the privacy, security, availability, or content of independent third-party services.

Customers should review the privacy practices of third parties before providing personal information.

20. Changes to This Privacy Policy

AureBravur may update this Privacy Policy to reflect changes in:

Business practices.
Technology.
Shopify settings.
Third-party services.
Legal or regulatory requirements.

The current version will remain available through the AureBravur website.

21. Contact Information

AureBravur LLC
801 Calle Esmeralda, La Alameda
San Juan, Puerto Rico 00926
United States

Privacy and general inquiries: info@aurebravur.com
Website: aurebravur.com